What's inside a Lather Box?

There are three types of Lather Boxes: Raglan, Mavericks and Cloudbreak. They each have a different combination of four hair and body bars. Each bar is handmade in the UK, vegan-friendly and never tested on animals.

What ingredients go into the bars?

First things first - what will never go into our bars: palm oil and harmful foaming agents or preservatives (parabens, SLS, sulphates, triclosan, phthalates). All ingredients are naturally occurring and fully biodegradable. 
The base of the bars is either a plant-based oil (coconut oil, olive oil, castor oil), cocoa butter or shea butter (bought from a women's worker cooperative in Ghana). The bars' colour and fragrance comes from essential oils, herbs, spices and flowers - also chosen for their therapeutic and healing properties. You can see a full list of the ingredients in each bar here.

How long do the bars last?

On average, the bars last between 4-6 weeks. Of course it depends on how often you shower ;) They have a shelf-life of 1 year.

How should I store Lather Box bars?

Let them air dry on a soap dish after use - ideally out of range from water splashes.

How do I use solid shampoo bars?

Jump in the shower and run your hair under the water. Lather up! Rub a bar between your hands to create a foamy lather and massage this through your hair. In hard water areas it can take longer to build up a lather. It’s important to thoroughly rinse your hair to remove any soap residue, especially for long hair. Check out our step-by-step video.

Will my hair feel different?

After switching to solid shampoo bars your hair will go through an adjustment period as the build-up of product from commercial liquid shampoos subsides. During the adjustment period your hair can feel more waxy or drier than usual (depending on your hair type) as your hair’s natural oil production levels readjust. Stick with it! Hard water can make this period last longer, but it’s usually not longer than a week or two. Once adjusted, people can find that their hair dries faster, grows faster and is more volumised.

How do I use solid conditioner bars?

Apply to wet, thoroughly rinsed hair after using a solid shampoo bar. Either rub the bar through the ends of your hair or rub it between your hands until a creamy lather develops, then massage through your hair and rinse.

Really, zero waste? 

Seriously, none. Our products are biodegradable solid bars so when they’re gone, they’re gone! They're made using the ancient cold-process method which means zero by-products during manufacture. Plus, no bottles or containers to throw away. Zero plastic, totally fantastic.

Are the box and packing materials recyclable? 

Lather Boxes are 100% recyclable. All packing materials, including the postcard, are 100% recyclable. 

Why is reducing plastic usage important?

The Ellen Macarthur Foundation estimates that, if no action is taken, the ocean will contain more plastic than fish by 2050. Check out the About page for more information on the plastic problem facing the planet, and how to be part of the solution.

How much does a Lather Box cost?

A subscription costs £19.00 per box available as monthly or bi-monthly deliveries. A one-off box or gift box costs £21.00. Shipping is free to mainland UK and priced per region to the international destinations we serve. 
 

What forms of payment do you accept?

You can pay for a Lather Box using Visa, Mastercard or American Express debit or credit cards.

When is payment taken for subscriptions?

Payment for your first box is taken when you sign up. If you sign up before the 15th of the month your first box will be shipped to you on the 20th of the same month. You’ll be re-billed on the 15th of each month going forward. If you sign up after the 15th, your first box will be shipped on the 20th of the following month, and re-billing will start the month after that. This avoids 2 payments being taken before receiving your first box.

Can I buy a subscription as a gift for someone else?

You can! For gifted subscriptions you can choose which month you’d like the subscription to start and how many months you’d like it to last. You also have the option to keep the gift subscription rolling with no set end date. Think of all the good karma coming your way.

Can I buy just one box as a gift?

Yes! Know someone who’d love a Lather Box? Grab a gift box here.

Can I cancel my subscription?

We’ll be sad to see you go but we don’t do contracts, so you’re not tied down. You can cancel at any time before the 15th of the month for immediate effect. If you cancel on or after the 15th of the month the following month’s box will be your final delivery. The only exception to contracts is if you opt for a set number of deliveries for a gifted subscription.

My box hasn’t arrived or it arrived damaged. What should I do?

Please email rebecca@thelatherbox.com and we’ll get things sorted for you.

How often is my Lather Box subscription delivered?

Lather Box subscriptions arrive monthly and are shipped on the 20th of the month.

Can I change my delivery schedule?

Of course. If you’re going on holiday or just going to be away for a bit you can easily skip a delivery. Just log in and select that option in your account before your next renewal date. You can skip deliveries from your second box onwards.

How do the delivery cut-off dates work? 

To receive your box in the same month that you sign up, you need to sign up before the 15th of the month. Boxes ship on the 20th of the month. If you sign up after the 15th, your first box will be shipped on the 20th of the following month. 
 

What happens if I'm out when it arrives? 

Lather Boxes can fit through some letterboxes but if your letterbox is itsy-bitsy-teeny-tiny, and you’re out when it arrives, you'll get a ‘while you were out’ card so you can collect it. If you have an office address we recommend using that when you set up your account. 
 

Where do you ship?

Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom and United States. We’d love to add more countries in the future. Want Lather Box in your country? Get in touch and let us know where you are!

How much is shipping?

UK shipping is free. International shipping is £5.00 for a subscription and £6.50 for a one-off box.


Terms of Use

By using the https://thelatherbox.com, any related sites or social media pages (as a member or website visitor) you are consenting to our Terms of Use and Privacy Policy.

 
1. Terms
By accessing the website at http://thelatherbox.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Lather Box's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Lather Box's website;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Lather Box at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
The materials on Lather Box's website are provided on an 'as is' basis. Lather Box makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Lather Box does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall Lather Box or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Lather Box's website, even if Lather Box or a Lather Box authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of materials
The materials appearing on Lather Box's website could include technical, typographical, or photographic errors. Lather Box does not warrant that any of the materials on its website are accurate, complete or current. Lather Box may make changes to the materials contained on its website at any time without notice. However Lather Box does not make any commitment to update the materials.
6. Links
Lather Box has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Lather Box of the site. Use of any such linked website is at the user's own risk.
7. Modifications
Lather Box may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Scotland and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

 

Privacy Policy

 

We take your privacy and data security very seriously. By using the www.thelatherbox.com, any related sites or social media pages (as a member or website visitor) you are consenting to our Terms of Use and Privacy Policy. 
It is Lather Box's policy to respect your privacy regarding any information we may collect from you across our website, http://thelatherbox.com, and other sites we own and operate.
Information we collect
Log data
When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
We may also collect data about the device you are using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
Personal information
We may ask for personal information, such as your name, email address, physical address, and payment details. This data is considered “identifying information”, as it can personally identify you.
We only request this information when you interact with our site services—like shopping and transacting on our site, creating a user account, or subscribing to our newsletter. We may also ask for personal information belonging to someone else when you buy goods and services as gifts intended for direct delivery to the recipient. We only use collected personal information in the context of providing or improving these services.
How we collect information
We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.
Use of information
We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve their experience of our website in future. We also use this information to gain insights into demographics, product and service popularity, and the effectiveness of our marketing activity. We do not disclose the specifics of this information publicly, but may share aggregated and anonymised versions of this information, for example, in website and customer usage trend reports.
We primarily use your personal information for the purposes of processing your orders of products and services, delivering those products and services to you (or your nominated recipient), and granting you access to engage with certain areas of our site.
We may use your personal details to contact you with updates about our website and services, along with promotional content that we believe may be of interest to you. If you wish to opt out of receiving promotional content, you can follow the “unsubscribe” instructions provided alongside any promotional correspondence from us.
Data processing and storage
The personal information we collect is stored and processed in , or where we or our partners, affiliates and third-party providers maintain facilities. We only transfer data within jurisdictions subject to data protection laws that reflect our commitment to protecting the privacy of our users.
We only retain personal information for as long as necessary to provide a service, or to improve our services in future. While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.
If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.
Cookies
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.
Third-party access to information
We use third-party services for:
 
  • Analytics tracking
  • User authentication
  • Advertising and promotion
  • Content marketing
  • Email marketing
  • Payment processing

These services may access our data solely for the purpose of performing specific tasks on our behalf. We do not share any personally identifying information with them without your explicit consent. We do not give them permission to disclose or use any of our data for any other purpose.
We may, from time to time, allow limited access to our data by external consultants and agencies for the purpose of analysis and service improvement. This access is only permitted for as long as necessary to perform a specific function. We only work with external agencies whose privacy policies align with ours.
We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.
We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.
Children’s Privacy
We are committed to protecting the privacy of children who use our services. We encourage parents to engage with us in protecting their children’s privacy, ensuring a safe and enjoyable online experience. Please refer to our Children’s Privacy Policy for more information.
Limits of our policy
This privacy policy only covers Lather Box's own collecting and handling of data. We only work with partners, affiliates and third-party providers whose privacy policies align with ours, however we cannot accept responsibility or liability for their respective privacy practices.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to this policy
At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. If you are a registered user on http://thelatherbox.com, we will notify you using the contact details saved in your account. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

Your rights and responsibilities
As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted. You may amend your account information at any time, using the tools provided in your account control panel.
You are entitled to restrict or object to our use of your data, while retaining the right to use your personal information for your own purposes. You have the right to opt out of data about you being used in decisions based solely on automated processing.
Feel free to contact us if you have any concerns or questions about how we handle your data and personal information.

Lather Box Data Controller
Rebecca Burgess
rebecca@thelatherbox.com

Lather Box Data Protection Officer
Rebecca Burgess
rebecca@thelatherbox.com

This policy is effective as of 21 May 2018.
Cookie Policy
We use cookies to help improve your experience of http://thelatherbox.com. This cookie policy is part of Lather Box's privacy policy, and covers the use of cookies between your device and our site. We also provide basic information on third-party services we may use, who may also use cookies as part of their service, though they are not covered by our policy.
If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from http://thelatherbox.com, with the understanding that we may be unable to provide you with some of your desired content and services.
What is a cookie?
A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.
Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalise your content (eg. advertising, language).
Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.
Types of cookies and how we use them
Essential cookies
Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.
Performance cookies
Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.
Functionality cookies
Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.
Targeting/advertising cookies
Targeting / advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting / advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting / advertising cookies on our site.
Third-party cookies on our site
We may employ third-party companies and individuals on our websites—for example, analytics providers and content partners. We grant these third parties access to selected information to perform specific tasks on our behalf. They may also set third-party cookies in order to deliver the services they are providing. Third-party cookies can be used to track you on other websites that use the same third-party service. As we have no control over third-party cookies, they are not covered by Lather Box's cookie policy.

Our third-party privacy promise
We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.
How you can control or opt out of cookies
If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie.
If you browse websites from multiple devices, you may need to update your settings on each individual device.
Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.
Children's Privacy Policy
We are committed to protecting the privacy of children who use http://thelatherbox.com and its services. This children’s privacy policy is part of our approach to privacy, and covers the way we collect, store and manage information provided by children under the age of 13, in accordance with the US Children’s Online Privacy Protection Act (COPPA).
We encourage parents to engage with us in protecting their children’s privacy, ensuring a safe and enjoyable online experience.
Collecting information from children
At times, we may require information from children to enable participation in certain activities, for example, registering an account, customising a profile, or receiving notifications. When collecting non-personal information, we encourage children never to provide any details that may personally identify them or reveal their location. We do not require children to provide more information than is necessary to participate in an activity.
We do not use children’s contact details for marketing purposes, though we may use them for our internal marketing and research in order to improve the quality of products and services offered across our site.
Parental consent
In accordance with COPPA, if an activity does require any personal information (such as first name, last name, or email address), we will provide notice to and seek consent from a parent or guardian prior to collecting the information. We only retain collected information for as long as necessary to enable participation in the requested activity.
In the event we discover we have collected personal information in a manner non-compliant with COPPA, we will either delete the information or seek parental consent.
As a parent/guardian, if you believe your child is participating in an activity that collects personal information, and you have not received a notification or request for consent, please feel free to get in touch via our contact page http://thelatherbox.com. We do not use parent contact details for marketing purposes unless marketing materials are explicitly requested.
Safeguarding children’s privacy
We take security seriously, and do what we can within commercially acceptable means to protect your child’s personal information from loss or theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.
Information abuse and community misconduct
We do not tolerate doxing (publishing of private or personal information about an individual without their consent), cyberbullying, or other forms of information abuse on http://thelatherbox.com.
If we discover that a child’s personal information has been disclosed on our site without the express consent of their parent/guardian, we will remove the content in question as quickly as possible and effect disciplinary measures (a warning, suspension or ban) on the offending account.
Third-party access to information
We do not knowingly disclose any personally identifying information or personal information provided by children to third parties. We may, however, disclose anonymised and aggregated versions of this information (analytics and statistics) for business, marketing or public relations purposes.
Parental controls and intervention
As a parent/guardian, you may at any time refuse to let us collect further information from your children for a particular activity or account. If you have given us consent previously, you may log in to your child’s account to review, edit or delete the information, or contact us via to request the removal of the information from our records.
Please be aware that the removal of certain information may result in the termination of the associated account, or withdrawal from the associated activity.