What's inside a Lather Box?
What ingredients go into the bars?
First things first - what will never go into our bars: palm oil and harmful foaming agents or preservatives (parabens, SLS, sulphates, triclosan, phthalates). All ingredients are naturally occurring and fully biodegradable.
The base of the bars is either a plant-based oil (coconut oil, olive oil, castor oil), cocoa butter or shea butter (bought from a women's worker cooperative in Ghana). The bars' colour and fragrance comes from essential oils, herbs, spices and flowers - also chosen for their therapeutic and healing properties. You can see a full list of the ingredients in each bar here.
How long do the bars last?
On average, the bars last between 4-6 weeks. Of course it depends on how often you shower ;) They have a shelf-life of 1 year.
How should I store Lather Box bars?
Let them air dry on a soap dish after use - ideally out of range from water splashes.
How do I use solid shampoo bars?
Jump in the shower and run your hair under the water. Lather up! Rub a bar between your hands to create a foamy lather and massage this through your hair. In hard water areas it can take longer to build up a lather. It’s important to thoroughly rinse your hair to remove any soap residue, especially for long hair. Check out our step-by-step video.
Will my hair feel different?
After switching to solid shampoo bars your hair will go through an adjustment period as the build-up of product from commercial liquid shampoos subsides. During the adjustment period your hair can feel more waxy or drier than usual (depending on your hair type) as your hair’s natural oil production levels readjust. Stick with it! Hard water can make this period last longer, but it’s usually not longer than a week or two. Once adjusted, people can find that their hair dries faster, grows faster and is more volumised.
How do I use solid conditioner bars?
Apply to wet, thoroughly rinsed hair after using a solid shampoo bar. Either rub the bar through the ends of your hair or rub it between your hands until a creamy lather develops, then massage through your hair and rinse.
Really, zero waste?
Seriously, none. Our products are biodegradable solid bars so when they’re gone, they’re gone! They're made using the ancient cold-process method which means zero by-products during manufacture. Plus, no bottles or containers to throw away. Zero plastic, totally fantastic.
Are the box and packing materials recyclable?
Lather Boxes are 100% recyclable. All packing materials, including the postcard, are 100% recyclable.
Why is reducing plastic usage important?
The Ellen Macarthur Foundation estimates that, if no action is taken, the ocean will contain more plastic than fish by 2050. Check out the About page for more information on the plastic problem facing the planet, and how to be part of the solution.
How much does a Lather Box cost?
A subscription costs £19.00 per box available as monthly or bi-monthly deliveries. A one-off box or gift box costs £21.00. Shipping is free to mainland UK and priced per region to the international destinations we serve.
What forms of payment do you accept?
You can pay for a Lather Box using Visa, Mastercard or American Express debit or credit cards.
When is payment taken for subscriptions?
Payment for your first box is taken when you sign up. If you sign up before the 15th of the month your first box will be shipped to you on the 20th of the same month. You’ll be re-billed on the 15th of each month going forward. If you sign up after the 15th, your first box will be shipped on the 20th of the following month, and re-billing will start the month after that. This avoids 2 payments being taken before receiving your first box.
Can I buy a subscription as a gift for someone else?
You can! For gifted subscriptions you can choose which month you’d like the subscription to start and how many months you’d like it to last. You also have the option to keep the gift subscription rolling with no set end date. Think of all the good karma coming your way.
Can I buy just one box as a gift?
Can I cancel my subscription?
We’ll be sad to see you go but we don’t do contracts, so you’re not tied down. You can cancel at any time before the 15th of the month for immediate effect. If you cancel on or after the 15th of the month the following month’s box will be your final delivery. The only exception to contracts is if you opt for a set number of deliveries for a gifted subscription.
My box hasn’t arrived or it arrived damaged. What should I do?
Please email firstname.lastname@example.org and we’ll get things sorted for you.
How often is my Lather Box subscription delivered?
Lather Box subscriptions arrive monthly and are shipped on the 20th of the month.
Can I change my delivery schedule?
Of course. If you’re going on holiday or just going to be away for a bit you can easily skip a delivery. Just log in and select that option in your account before your next renewal date. You can skip deliveries from your second box onwards.
How do the delivery cut-off dates work?
To receive your box in the same month that you sign up, you need to sign up before the 15th of the month. Boxes ship on the 20th of the month. If you sign up after the 15th, your first box will be shipped on the 20th of the following month.
What happens if I'm out when it arrives?
Lather Boxes can fit through some letterboxes but if your letterbox is itsy-bitsy-teeny-tiny, and you’re out when it arrives, you'll get a ‘while you were out’ card so you can collect it. If you have an office address we recommend using that when you set up your account.
Where do you ship?
Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom and United States. We’d love to add more countries in the future. Want Lather Box in your country? Get in touch and let us know where you are!
How much is shipping?
UK shipping is free. International shipping is £5.00 for a subscription and £6.50 for a one-off box.
By accessing the website at http://thelatherbox.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Lather Box's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on Lather Box's website;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Lather Box at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Lather Box's website are provided on an 'as is' basis. Lather Box makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Lather Box does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event shall Lather Box or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Lather Box's website, even if Lather Box or a Lather Box authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of materials
The materials appearing on Lather Box's website could include technical, typographical, or photographic errors. Lather Box does not warrant that any of the materials on its website are accurate, complete or current. Lather Box may make changes to the materials contained on its website at any time without notice. However Lather Box does not make any commitment to update the materials.
Lather Box has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Lather Box of the site. Use of any such linked website is at the user's own risk.
Lather Box may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Scotland and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
It is Lather Box's policy to respect your privacy regarding any information we may collect from you across our website, http://thelatherbox.com, and other sites we own and operate.
Information we collect
When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
We may also collect data about the device you are using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
We may ask for personal information, such as your name, email address, physical address, and payment details. This data is considered “identifying information”, as it can personally identify you.
We only request this information when you interact with our site services—like shopping and transacting on our site, creating a user account, or subscribing to our newsletter. We may also ask for personal information belonging to someone else when you buy goods and services as gifts intended for direct delivery to the recipient. We only use collected personal information in the context of providing or improving these services.
How we collect information
We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.
Use of information
We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve their experience of our website in future. We also use this information to gain insights into demographics, product and service popularity, and the effectiveness of our marketing activity. We do not disclose the specifics of this information publicly, but may share aggregated and anonymised versions of this information, for example, in website and customer usage trend reports.
We primarily use your personal information for the purposes of processing your orders of products and services, delivering those products and services to you (or your nominated recipient), and granting you access to engage with certain areas of our site.
We may use your personal details to contact you with updates about our website and services, along with promotional content that we believe may be of interest to you. If you wish to opt out of receiving promotional content, you can follow the “unsubscribe” instructions provided alongside any promotional correspondence from us.
Data processing and storage
The personal information we collect is stored and processed in , or where we or our partners, affiliates and third-party providers maintain facilities. We only transfer data within jurisdictions subject to data protection laws that reflect our commitment to protecting the privacy of our users.
We only retain personal information for as long as necessary to provide a service, or to improve our services in future. While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.
If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.
Third-party access to information
We use third-party services for:
- Analytics tracking
- User authentication
- Advertising and promotion
- Content marketing
- Email marketing
- Payment processing